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FREQUENTLY ASKED QUESTIONS

Last Updated on 28 January 2025

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You can contact us using our customer service form on our website or by email at tgeletronicsapoyo@gmail.com or serviceofficer@tgeletronics.com.

• • 2.1. How do I place an order?To place an order, browse our website, select the products you wish to buy, and proceed to checkout. Follow the instructions to enter your shipping and payment information.

[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How can i cancel or change my order?” tab_id=”1486873649043-afd7f89f-f686″][vc_column_text css=””]Time Limit for Cancellation: You can cancel orders before they are shipped. The deadline is 3 days after payment confirmation. If the order is already in the process of being shipped, you cannot cancel it directly. In this case, you will need to wait for delivery and then make a return.
you can also send an e-mail to:

tgeletronicsapoyo@gmail.com

serviceofficer@tgeletronics.com

If the order has already been shipped, you can:

Refuse delivery: If delivery has not yet been completed, you can refuse the package when it arrives, and the order will be returned automatically.
Request a return: If the item has already been delivered, you can request a return via (usually within 30 days of receipt) and receive a refund.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How can i return a product?” tab_id=”1486873691619-526c7b3b-954a”][vc_column_text css=””]To return an item, contact us through our customer service form or by email to initiate the return process. Follow the provided instructions to return your product.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How long will it take to get my package?” tab_id=”1486873706220-37abd3f9-4a9c”][vc_column_text css=””]Delivery times range from 4 to 12 business days, depending on your location and product availability. We strive to process and ship orders as quickly as possible.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”What shipping methods are available?” tab_id=”1486873732494-2187e3ea-6311″][vc_column_text css=””]We have standard shipping, our system will automatically choose the best shipping method at no extra cost. You can confirm the shipping price at checkout and our system will calculate it according to your region. We ship to over 30 countries.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”Do you provide any warranty?” tab_id=”1486873759565-8593e345-1dc8″][vc_column_text css=””]30-day guarantee policy

We offer a 30-day guarantee on all our products. If you are not completely satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange.

To make a return, the product must be in its original condition and packaging. Shipping costs for returns are the responsibility of the customer, unless the product is defective or damaged on arrival.

For returns or exchanges, please contact our customer service team by email.[/vc_column_text][/vc_tta_section][vc_tta_section hr=”” title=”How can i cancel or change my order?” tab_id=”1486873784595-6cddc0fa-36e2″][vc_column_text css=””]Time Limit for Cancellation: You can cancel orders before they are shipped. The deadline is 3 days after payment confirmation. If the order is already in the process of being shipped, you cannot cancel it directly. In this case, you will need to wait for delivery and then make a return.
you can also send an e-mail to:

tgeletronicsapoyo@gmail.com

serviceofficer@tgeletronics.com

If the order has already been shipped, you can:

Refuse delivery: If delivery has not yet been completed, you can refuse the package when it arrives, and the order will be returned automatically.
Request a return: If the item has already been delivered, you can request a return via (usually within 30 days of receipt) and receive a refund.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1738114928275{margin-bottom: 50px !important;padding-top: 50px !important;padding-bottom: 50px !important;}”]

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